Frequently Asked Questions
Everything you need to know about your Rat Betty order.
Where is my jewelry made?
Every piece is designed and handcrafted in our Brighton studio using recycled silver and gold to ensure ethical production and high-quality finishes.
How long does shipping take?
Standard orders are processed within 3-5 business days. Domestic shipping typically takes 2-4 days, while international delivery can take 7-14 business days depending on the destination.
Do you offer returns or exchanges?
Yes, we offer a 14-day return policy for most items in their original condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
How do I find my ring size?
We recommend visiting a local jeweler for the most accurate measurement, or you can use our printable size guide available on the product pages.
Will my jewelry tarnish?
Sterling silver naturally oxidizes over time. To keep your Rat Betty pieces looking fresh, avoid contact with perfumes and water, and clean regularly with a soft polishing cloth.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay for your convenience.